1. Scope and who we are
EMOTIONX PTE. LTD. ("EmotionX," "we," "us," or "our") operates fine, a personal wellness application that offers journaling, check-ins, interactive exercises, audio experiences, and AI-assisted conversations.
This policy applies to information handled through fine and the services that support it. It does not cover third-party products you choose to access outside fine, which are governed by their own terms and privacy notices.
2. Information we handle
The information we handle depends on the features you choose to use. It may include:
Account and profile
Email address, phone number, authentication identifiers, display name, and profile details you provide, such as age range, preferences, profession, or chronotype.
Your content
Chats, journals, Mind Canvas entries, mood and body check-ins, tags, reflections, feedback, and other information you choose to create.
Media and voice
Photos, videos, files, voice memos, and microphone input when you intentionally use recording, dictation, or voice-guided features.
Wellness information
Information you choose to enter about sleep, cycle tracking, mood, stress, body sensations, routines, and supported health-platform data you choose to connect.
Location
Approximate or precise device location only when you choose a location feature, plus place tags or location metadata associated with media you select.
Device and diagnostics
Device type, operating system, app version, language, time zone, IP or network metadata, usage events, and crash or performance information.
Permissions are feature-based. fine may ask for access to your microphone, camera, photo library, files, location, notifications, or supported health data. You can decline or later change these permissions in your device settings, although the related feature may not work.
3. How we use information
We use information to:
- create and secure your account, authenticate you, and sync your content;
- provide journaling, check-ins, interactive wellness experiences, voice features, and other functionality you request;
- generate AI-assisted responses and personalize your experience;
- store and display content you choose to save, including media and location tags;
- send service messages, respond to support requests, and communicate important product or policy updates;
- detect fraud, abuse, security incidents, and technical problems;
- measure reliability and improve fine, including through product analytics where enabled; and
- comply with law and enforce our agreements.
In fine's Privacy settings, the Help improve fine control lets you turn off conversation learning and associated product analytics for your account.
4. AI, voice, and audio
When you use chat, rewriting, guided conversation, transcription, or similar features, the content you submit may be sent to contracted AI, speech, or infrastructure providers so the feature can respond. We limit this processing to delivering and improving fine, maintaining safety, and supporting your choices described in this policy.
Microphone access begins only when you use a voice-enabled feature or grant the related permission. Some live experiences, including Vocal Release, analyze sound in real time and are designed not to keep the source recording. Audio or video that you intentionally record, attach, or save is stored as part of your content until you delete it or your account.
We do not authorize service providers to use your private content for their own advertising, and we do not use it for third-party targeted advertising.
6. Health and wellness data
fine may let you enter wellness information or, where supported, choose to connect a health platform such as Apple Health. We access connected health information only after you enable the integration and grant the relevant platform permissions.
We use this information to provide the wellness feature you request. We do not sell health data, use it for targeted advertising, or share it with data brokers. You can disconnect a health integration through fine or your device settings.
fine is a wellness product, not a medical service. It does not diagnose, treat, or prevent any condition and is not a substitute for professional medical advice or emergency services.
7. Retention and deletion
We retain account information and user content while your account is active and as needed to provide the features you use. Diagnostic, security, and support records are retained only for as long as reasonably necessary for those purposes or to meet legal obligations.
You can delete individual content where fine provides that control, or permanently delete your account in Settings → Account Info → Delete Account. If you cannot access fine, use the deletion request at the top of this page or email team@emotionx.ai.
Account deletion removes the account and associated user data from active systems. Limited information may be retained when required for security, fraud prevention, dispute resolution, or law. Residual copies in encrypted backups expire through our normal backup rotation and are not restored except for disaster recovery.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, export, restrict, object to processing of, or delete your personal information. You may also withdraw consent where processing is based on consent.
- Manage app permissions in your iOS or Android device settings.
- Use fine's Privacy settings to control conversation learning and analytics.
- Delete content and your account using fine's in-app controls.
- Contact us to make a privacy request or ask a question.
We may need to verify your identity before acting on a request. We will respond in accordance with applicable law.
9. Security and international transfers
We use administrative, technical, and organizational safeguards designed to protect information, including encrypted transmission, access controls, and protected storage. No system is completely secure, so we cannot guarantee absolute security.
EmotionX is based in Singapore, and our service providers may process information in other countries. Where required, we use appropriate safeguards for international transfers. Privacy laws in those countries may differ from the laws where you live.
10. Age requirement
fine is intended for people aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to fine, contact us so we can investigate and delete it where appropriate.
11. Changes to this policy
We may update this policy as fine and our legal obligations evolve. We will post the revised version here, change the "Last updated" date, and provide additional notice in fine when a change is material.
12. Contact us
For privacy questions, rights requests, or account deletion requests, contact:
EMOTIONX PTE. LTD.
Singapore
team@emotionx.ai
Please include the email address associated with your fine account when making an account-specific request.