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Delete your data

You can permanently delete your fine account and the personal data associated with it at any time. Here is how, and what happens afterward.

Fastest

Delete in the app

Open fine and go to Settings → Account & Privacy → Account Information → Delete Account, then confirm. If you cannot access the app, email us from the address connected to your account and we will verify ownership before completing the request.

Request by email

Option 1 — In the app

  1. Open fine and go to Settings.
  2. Open Account & Privacy, then Account Information, and tap Delete Account.
  3. Confirm. Your account and its data are scheduled for permanent deletion.

Option 2 — By email

If you cannot access the app, email business@thefineapp.com from your registered email address with the subject "Delete my account." We will verify your identity and then process the deletion.

What gets deleted

Your account and personal content, including your chat history and Session Insights, journal entries, mood, Body Map and Cycle Calendar data, memory, and profile.

Export first if you want a copy. Before deleting, you can export your data in Settings → Account & Privacy → Account Information → Export my data. Deletion is permanent and cannot be undone.

What may be retained, and for how long

  • Data may persist in encrypted backups for a limited period before being overwritten through normal backup rotation, and is not restored except for disaster recovery.
  • We may retain limited records where we are legally required to — for example, transaction and tax records held by Apple or Google — or as needed to resolve disputes or enforce our terms.
  • Subscriptions are managed by Apple or Google. Cancel there to stop billing; deleting your fine account does not cancel an active store subscription.

Timeline

Deletion completes within 30 days of your confirmed request.

Questions

EMOTIONX PTE. LTD.
Singapore
business@thefineapp.com

See also our Privacy Policy and Terms of Service.